Your privacy matters to us. This policy explains clearly what data we collect, why we collect it, and how you can control it. We do not sell your personal data to third parties.
Overview
Tesla Broker ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use the Tesla Broker investment platform and related services ("Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Platform.
This policy applies to all users of the Platform, including registered account holders, visitors to our website, and anyone who contacts us directly.
Information We Collect
We collect information you provide directly to us, as well as data generated through your use of the Platform.
Information you provide:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity data | First name, last name | Account creation, identity verification |
| Contact data | Email address, phone number | Account management, communications |
| Location data | Country of residence | Regulatory compliance, service eligibility |
| Financial data | Investment amounts, transaction history | Investment services, account management |
| Document data | Payment receipts (uploaded files) | Deposit verification |
| Account credentials | Password (hashed) | Authentication and account security |
Information collected automatically:
- Log data such as IP address, browser type, pages visited, and timestamps
- Device information including hardware model and operating system
- Usage data such as features accessed, actions taken, and session duration
- Cookies and similar tracking technologies (see Section 7)
How We Use Your Data
We use the data we collect for the following purposes:
- To create and manage your account and provide investment services
- To process deposits, withdrawals, and investment transactions
- To verify your identity and comply with legal obligations
- To communicate with you about your account, transactions, and service updates
- To detect, investigate, and prevent fraudulent or unauthorized activity
- To improve our Platform, services, and user experience through analytics
- To enforce our Terms of Service and other applicable policies
- To respond to your inquiries, complaints, and support requests
- To send important notices about changes to our services or policies
We will only use your personal data for the purposes described in this policy. If we need to use it for a different purpose, we will notify you and, where required, seek your consent.
Sharing Your Data
We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your data only in the following limited circumstances:
- Service providers: Trusted third-party companies that help us operate the Platform (e.g., cloud hosting, email delivery, payment processing) — subject to strict confidentiality agreements
- Legal compliance: When required by law, regulation, court order, or governmental authority
- Fraud prevention: To protect against fraud, unauthorized transactions, and security threats
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections
- With your consent: In any other circumstances where you have given us explicit permission
All third parties we work with are required to implement appropriate security measures and are only permitted to use your data for the specified purpose.
Data Storage & Security
We take the security of your personal data seriously and implement industry-standard technical and organizational measures to protect it, including:
- Encryption of data in transit using TLS/SSL protocols
- Secure password hashing — we never store plaintext passwords
- Access controls limiting data access to authorized personnel only
- Regular security assessments and vulnerability testing
- Secure cloud infrastructure with Appwrite as our backend service provider
- Monitoring and alerting for suspicious or unauthorized access attempts
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your personal information.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Account data is retained for the duration of your account and for up to 7 years after closure for legal and regulatory compliance purposes
- Transaction records are retained for a minimum of 5 years as required by financial regulations
- Log and usage data may be retained for up to 2 years for security and analytics purposes
- Uploaded documents (e.g., receipts) are retained for up to 3 years after the relevant transaction
When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.
Cookies
We use cookies and similar technologies to operate the Platform and improve your experience. The types of cookies we use include:
- Strictly necessary cookies: Required for the Platform to function, including session management and authentication. These cannot be disabled.
- Functionality cookies: Remember your preferences and settings to provide a more personalized experience
- Analytics cookies: Help us understand how users interact with the Platform so we can improve it
You can control or delete cookies through your browser settings. However, disabling certain cookies may impact the functionality of the Platform. For more information, visit your browser's help section.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data, subject to legal retention obligations
- Right to restriction: Request that we restrict processing of your data in certain circumstances
- Right to portability: Receive your data in a structured, commonly used format
- Right to object: Object to processing of your data for direct marketing or other purposes
- Right to withdraw consent: Withdraw any consent previously given at any time
To exercise any of these rights, please contact us at privacy@teslabroker.com. We will respond to all requests within 30 days. We may need to verify your identity before fulfilling any request.
Children's Privacy
Our Platform is not intended for, and does not knowingly collect personal data from, anyone under the age of 18. If you are under 18, please do not use our Platform or submit any personal information.
If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information from our systems. If you believe we may have collected data from a minor, please contact us immediately at privacy@teslabroker.com.
International Data Transfers
Your personal data may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect it, such as:
- Standard contractual clauses approved by relevant data protection authorities
- Transfers to countries with adequacy decisions ensuring equivalent protection
- Other legally approved transfer mechanisms as required
By using our Platform, you consent to the transfer of your information to countries outside your country of residence as described in this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email to your registered address
- Display a prominent notice on the Platform
We encourage you to review this policy periodically. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Privacy inquiries: privacy@teslabroker.com
- General support: support@teslabroker.com
- Legal matters: legal@teslabroker.com
We take all privacy concerns seriously and will respond to your inquiry within 5 business days.